Measurement of Perceived Service Quality of Selected Dental Specialists
David P. Paul. perceived service quality than the more lengthy approach ( SERVQUAL). The SERVQUAL survey instrument is two to three times longer than the SERVPERF survey instrument, depending on whether or not both expectationsanbsp;...
| Title | : | Measurement of Perceived Service Quality of Selected Dental Specialists |
| Author | : | David P. Paul |
| Publisher | : | - 1998 |
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